Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

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Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

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Article
Why latency matters for business VoIP calls?

Why latency matters for business VoIP calls?

May 21, 2019

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

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Article
An interview with Mike Palmer, Spearline's Chief Marketing Officer

An interview with Mike Palmer, Spearline's Chief Marketing Officer

May 09, 2019

With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!

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Article
7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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Article
New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Apr 30, 2019

Here at Spearline, we are always trying to replicate your customers' call experience.

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Article
Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Apr 25, 2019

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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Article
Cloud telephony is set to reach a value of US$42 billion by 2026

Cloud telephony is set to reach a value of US$42 billion by 2026

Apr 18, 2019

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

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Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence

New! Introducing our enhanced reporting engine...equipping you with even more intelligence

Apr 09, 2019

We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

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Article
Never receive a false notification with Spearline alerts

Never receive a false notification with Spearline alerts

Apr 09, 2019

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

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Article
We've got you covered for in-country number dialling: 65 countries and counting!

We've got you covered for in-country number dialling: 65 countries and counting!

Apr 03, 2019

We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!

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Article
NEW feature alert! Patrick, the virtual test manager

NEW feature alert! Patrick, the virtual test manager

Mar 20, 2019

This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.

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