Are you measuring the performance of your outsourced call center agents?
Jun 04, 2019
Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.
Teleworking is happening and it’s changing the employment landscape
May 30, 2019
Remote Agent - Teleworking and Quality of Experience
Why latency matters for business VoIP calls?
May 21, 2019
Could latency be costing your business losses in revenue? Read our latest blog post to find out more.
An interview with Mike Palmer, Spearline's Chief Marketing Officer
May 09, 2019
With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!
7 ways to improve your customers’ experience on your voice channel
May 08, 2019
While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
New country added to mobile testing, “Dobryj den” Ukraine!
Apr 30, 2019
Here at Spearline, we are always trying to replicate your customers' call experience.
Are you using CLI for advanced call handling? Is Caller ID supporting your process?
Apr 25, 2019
Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.
Cloud telephony is set to reach a value of US$42 billion by 2026
Apr 18, 2019
Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Apr 09, 2019
We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting
Never receive a false notification with Spearline alerts
Apr 09, 2019
Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you
We've got you covered for in-country number dialling: 65 countries and counting!
Apr 03, 2019
We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!
NEW feature alert! Patrick, the virtual test manager
Mar 20, 2019
This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.