Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Season 2 Episode 3: The importance of operations during a crisis

Season 2 Episode 3: The importance of operations during a crisis

Jun 18, 2020

This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass

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Article
4 pillars of a good IoT  user experience

4 pillars of a good IoT user experience

Jun 16, 2020

Four pillars underpin the ability of IoT to operate successfully: device, data, analytics and connectivity.

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Article
CEO update: COVID-19 and global telecoms

CEO update: COVID-19 and global telecoms

Jun 12, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Remotely Working as a Customer Engagement Manager

Remotely Working as a Customer Engagement Manager

Jun 11, 2020

An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.

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Article
The Key Factors Affecting Contact Centre Audio Quality

The Key Factors Affecting Contact Centre Audio Quality

Jun 09, 2020

The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.

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Article
What Is: PESQ?

What Is: PESQ?

Jun 04, 2020

What is PESQ? Spearline explains how it can transform your customer experience.

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