Why customers still prefer to call your contact centre
Feb 27, 2019
In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.
The worst three countries in the world for voice connectivity
Feb 22, 2019
The intelligence of inbound voice service offerings is better than ever. But what about quality?
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
2019 product roadmap
Jan 09, 2019
We have a number of key developments happening in 2019 that we’re excited to share with you!
2018: A year of highlights! Plus, 2019 overview
Jan 03, 2019
A summary of some of the developments and launches in 2018 that are already benefiting our customers.
So you want to measure audio quality… Is network monitoring the answer?
Dec 04, 2018
Audio quality can have a huge impact on customer experience and the performance of your contact centre.
What are the best ways to measure audio quality in a telecoms network?
Nov 27, 2018
Poor audio quality often means a customer can’t complete the objective of their call.
PESQ - What is it and how could it transform your customer experience?
Nov 20, 2018
How do you know how good your audio quality is? Put yourself in your customer’s shoes.
Our 3 tips to make sure your contact centre is ready for Black Friday
Nov 14, 2018
Black Friday is approaching and many of us in contact centre management are understandably nervous.
The importance of audio quality for contact centres
Nov 12, 2018
How could poor audio quality be affecting your how your customers experience your contact centre?
Spearline automated testing goes mobile
Jun 11, 2018
Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.