Season 2 Episode 3: The importance of operations during a crisis
Jun 18, 2020
This episode, Kees and Josh are co-hosted by Mike Palmer, speaking with Colman McCaffrey, Eimear Collins and Elijah Cass
4 pillars of a good IoT user experience
Jun 16, 2020
Four pillars underpin the ability of IoT to operate successfully: device, data, analytics and connectivity.
CEO update: COVID-19 and global telecoms
Jun 12, 2020
At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Remotely Working as a Customer Engagement Manager
Jun 11, 2020
An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle.
The Key Factors Affecting Contact Centre Audio Quality
Jun 09, 2020
The need to measure the audio quality of calls may seem self-evident but it's shocking how many companies fail to do so.
What Is: PESQ?
Jun 04, 2020
What is PESQ? Spearline explains how it can transform your customer experience.