Understanding Spearline PDD
Aug 13, 2019
Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.
The Significance of Customer Effort Scores
Aug 07, 2019
Improve your CES scores by helping your customers find exactly what they want
Why proactive call monitoring protects your business
Aug 01, 2019
Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!
No-Fault Found. The headache of faults where no root-cause can be found.
Jul 30, 2019
Problem solving is a critical capability in network teams, but it does not always end in finding root cause.
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
Jul 22, 2019
We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.
Will cognitive networks enable better conversations in the future?
Jul 16, 2019
Can networks self-regulate to ensure quality of experience for voice channels?
Proactively generate more revenue by answering your customer's needs
Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.
How contact centers can improve their customer experience (CX), brand, and bottom line
Jul 09, 2019
The real cost of poor quality calls to a business’ bottom line
Mobile matters …. are you testing your numbers across mobile networks?
Jun 20, 2019
It's never been more important to ensure your numbers are working across mobile networks.
Why the world’s leading brands are prioritizing in-country number testing?
Jun 18, 2019
In-country number testing replicates your global customers’ experience of dialing your number.
The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
Proactively detect issues with your telecoms carrier ..… before a customer is impacted
Jun 05, 2019
If you have a global customer support number and that number goes down, how do you know?