Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
Five fun facts about Saint Patrick's Day

Five fun facts about Saint Patrick's Day

Mar 16, 2019

It’s St Patrick’s Day here in Ireland on 17th of March.

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Article
Our pick of carriers winning at service quality

Our pick of carriers winning at service quality

Mar 07, 2019

There are many factors which can have an impact on audio quality, be a key challenge is transcoding.

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Article
Why customers still prefer to call your contact centre

Why customers still prefer to call your contact centre

Feb 27, 2019

In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.

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Article
The worst three countries in the world for voice connectivity

The worst three countries in the world for voice connectivity

Feb 22, 2019

The intelligence of inbound voice service offerings is better than ever. But what about quality?

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Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2

SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Jan 22, 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

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Article
Moving to the cloud - Call centre tech migrations part 1

Moving to the cloud - Call centre tech migrations part 1

Jan 20, 2019

The migration from on-premises infrastructure to cloud solutions is well underway.

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