Our pick of carriers winning at service quality
Mar 07, 2019
There are many factors which can have an impact on audio quality, be a key challenge is transcoding.
Why customers still prefer to call your contact centre
Feb 27, 2019
In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences.
The worst three countries in the world for voice connectivity
Feb 22, 2019
The intelligence of inbound voice service offerings is better than ever. But what about quality?
SIP pitfalls and how to avoid them - Call centre tech migrations part 2
Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
2019 product roadmap
Jan 09, 2019
We have a number of key developments happening in 2019 that we’re excited to share with you!