Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

Article
What are the best ways to measure audio quality in a telecoms network?

What are the best ways to measure audio quality in a telecoms network?

Nov 27, 2018

Poor audio quality often means a customer can’t complete the objective of their call.

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Article
PESQ - What is it and how could it transform your customer experience?

PESQ - What is it and how could it transform your customer experience?

Nov 20, 2018

How do you know how good your audio quality is? Put yourself in your customer’s shoes.

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Article
Our 3 tips to make sure your contact centre is ready for Black Friday

Our 3 tips to make sure your contact centre is ready for Black Friday

Nov 14, 2018

Black Friday is approaching and many of us in contact centre management are understandably nervous.

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Article
The importance of audio quality for contact centres

The importance of audio quality for contact centres

Nov 12, 2018

How could poor audio quality be affecting your how your customers experience your contact centre?

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Article
Spearline automated testing goes mobile

Spearline automated testing goes mobile

Jun 11, 2018

Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.

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Article
5 reasons to test your numbers, not just your network

5 reasons to test your numbers, not just your network

May 14, 2018

Calling contact centres… 5 reasons to test your numbers not just your network.

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