Happy CX Day 2020!

CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.

 

“World-class” NPS score – 79

Since the start of the year, we have been surveying our customers to find out how satisfied they are with us. We are delighted to announce that our Net Promoter Score (NPS) currently stands at 79.  Based on global NPS standards, any score over 70 puts us in the category of “world-class”.

We are very pleased with this score but we know it doesn’t end there. We are always looking for ways to improve and enhance the overall experience our customers have with us. If you are a Spearline customer, and you haven’t completed a customer satisfaction survey to date, you can do so here – we would love to hear what you think.   

 

Outstanding support 

We have very few support issues, but any issue or question is responded to immediately and resolved quickly.

 

Spearline customer feedback  

We are very proud of our Customer Engagement and Support teams who provide dedicated support to all our customers right across the globe.  From 24/7, 365 days of the year personalized support, to developing innovative solutions that ensure you never miss an important call, we have you covered every minute of every day.

As always, if there is anything you would like to discuss, please do not hesitate to contact your dedicated Customer Engagement Manager, email support@spearline.com or call +353 28 51460.  

 

How are you celebrating CX Day?

We would love to hear about the initiatives and campaigns you are running to celebrate CX Day 2020. Be sure to tag Spearline across our social media channels – TwitterLinkedIn and Facebook – adding the hashtag #SpearlineCXDay2020  Contact us

If you are a Spearline customer and there is anything you would like to discuss with us, please contact your dedicated Spearline Customer Engagement Manager, email support@spearline.com or call +353 28 51460.

 

New to Spearline?

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. If you are interested in benefiting from our platform, please get in touch with us.

Customer Contact Central

We think you’ll like these too...

News

Spearline enhances Greece and Saudi Arabia cover, adding mobile alongside its fixed-line support.

Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.

Read More
News

Spearline increases its coverage across China, Hong Kong and Australia.

There are some recent developments with our China, Hong Kong and Australia coverage that we would like to share with you

Read More
News

Spearline enhances Austria and Luxembourg cover, adding mobile alongside its fixed-line support.

Austria and Luxembourg have just joined Spearline mobile and are available for immediate testing

Read More

Not Ready Yet?

Subscribe for updates