New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration.
In this blog, Spearline’s Product Manager for Voice Assure, Ola Budak, gives an overview of a brand new feature which will allow organizations to integrate Spearline alerts onto their Slack channel.
Slack makes teamwork easier by connecting you with colleagues. This allows flexible communication and provides inclusive access to information – including incident management (but you probably knew that already).
Spearline alerts inside Slack
Spearline alerts posted to a Slack channel makes it easy for your telecom teams to stay informed and respond to test failures promptly and efficiently.
Access critical information about failed call samples straight from a Slack channel without having to switch between applications or tabs.
Not only does this enhance collaboration and information-sharing between different departments and teams, but it also boasts some interactivity that adds an extra layer of convenience and efficiency to your workflow.
Actionable alerts for Slack
The redial functionality automatically redirects you to Voice Assure Realtime with the phone number details conveniently populated. This in turn, allows you to quickly generate calls using genuine in-country call paths, so you start to troubleshoot the issue right away.
Gain valuable insights and stay on top of your number performance with direct access to your number tests history. This allows you to easily scan and review past test results, giving you unparalleled visibility into any issues that may have occurred, allowing you to make informed decisions.
How to speed up your time-to-resolution with number testing
Time is what matters when there’s an issue! Get the most out of your alerts and get notified directly to your internal tools.
Having worked closely with Spearline’s customers for a number of years, I know how important it is to have the alerts functionality switched on and, most importantly, have it configured with your internal tools. This ensures that all relevant teams can jump on the issue, and have it resolved promptly.
We all know that staying on top of phone number testing and monitoring can be a challenging task, but with the right tools and systems in place, it can be made easy and effective.
You don’t want your services to be affected. If there is downtime, you want it to be resolved quickly. When something goes wrong, you need to move fast and work together – collaboration is key. You can’t be sitting around waiting for answers. We all know that handling incidents takes quick thinking and good teamwork.
Here are three items that will speed up the resolution times when dealing with the issues from the alert notification, and you can achieve these with our newest Slack Alert offering:
- Visibility and action.
When the alert is received, retest the number failure to understand if this is an intermittent behaviour or maybe it indicates the number is hard down. Once you have this information, you will know which direction to investigate. The more information about the number and its performance you have to hand, the better. This helps you to make quick decisions which will help to resolve the issue faster.
- Ensure you are alerting the right alert contacts
You want the alerts delivered to the right contacts that are responsible for the area related to the issue – every minute matters. You don’t want the alert being forwarded from one department to another. The last thing you need is to try to figure out who will fix the issue instead of working on a resolution.
- Have an ITSM integration
If you can have alerts embedded into your monitoring or ticketing system, do it! (think Slack!). Having ITSM (IT Service Management) integration and customizing the notification settings to receive alerts only for specific channels or keywords, ensures you are only notified of the most relevant information. It also allows for streamlined communication between different departments and teams within an organization. Whatsmore, it makes it easy for the team to resolve the issues, as all relevant information is in one place and accessible within the same system.
How to set up Spearline alerts on Slack?
Setting up Spearline alerts on your Slack channel is easy. Simply generate a Slack webhook URL, and share it with your Spearline Customer Engagement Manager. This then allows Spearline to configure the alerts to be sent to your Slack channel. And that’s all that is required from you!
Find out more about how to integrate Spearline alerts into your Slack channel here.
At Spearline, we’re constantly working to improve our systems and provide our customers with the best service possible. Spearline’s interactive Slack alerts are just one of the many ways we’re doing that. If you are interested in learning more about our flexible alerting system or any of our other features, please don’t hesitate to reach out to us. We are happy to help.
New to Spearline?
Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and fax services. Our latest WebRTC products offer testing, monitoring and support for web-based communications.
We work globally across business sectors, supporting contact centers, conferencing services, and more to connect with their customers and employees successfully. For further information, or if you have any further questions, please get in touch.