Contact centers can now test numbers in 76 countries

Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.  This was far from a foolproof system, so a cloud-based SaaS solution was developed by Spearline for multinational organizations to test numbers in almost 80 countries, and growing, around the world.

Test numbers in 76 countries

At Spearline, our main goal is to replicate your customers’ call experience with your organization. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. Today, Spearline has coverage in over 76 countries globally, covering almost 94% of GDP generation. What this means is that you can reach 94% of GDP worldwide to achieve superior audio quality on your calls.

How does Spearline test numbers in 76 countries? 

Spearline tests the numbers on your behalf or you can do so directly using the self-service platform.  This will enable you to see everything that is happening on your telecoms infrastructure and overcome blind spots. Based on the insights and data received from the number tests, you can mitigate connectivity issues before they are customer-impacting for your contact center.  In turn, this leads to greater customer experience and brand reputation, amongst other benefits. Take a look at Spearline’s global Coverage Map to see what countries we can test your numbers in.  Moreover, if there is a particular country you need to test your numbers from, please let us know. A market leader in audio analysis and audio quality measurement, Spearline continues to expand its platform in response to global customer requirements.

New to Spearline?

Spearline allows organizations to provide uninterrupted services to customers around the world. The Spearline platform in particular, tests inbound telecommunications services, as well as dial-out. If you would like to find out more, we would love to speak with you! Please send us a brief  message, and we will be in contact with you shortly. Customer Contact Central

We think you’ll like these too...

Blog

IVR testing, the vanguard in automated call quality issue resolution

What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …

Read More
Blog

Real-time contact center WebRTC monitoring; smoothing the pathway to digital transformation

Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer …

Read More
Blog

Contact Center Success = great Customer Experiences (CX): Here’s how to boost your CX rep

Today’s customers are connected customers, they expect personalized, seamless, omnichannel engagement and they are willing to pay a premium for it. Building an ecology of …

Read More
Blog

upRTC has eyes on your WebRTC Infrastructure 24/7

Do you ever find yourself up all night worrying about how your infrastructure is keeping pace with your requirements and your SLAs?  Do you toss …

Read More

Not Ready Yet?

Subscribe for updates