Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, a guest article by UC Today journalist Moshe Beauford, providing support to our local communities, as well as other company news and insights, this issue has it all.
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a metric that our team often discusses …
Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return …
Agent Assure is a new tool that helps call center managers and IT support teams troubleshoot internet connectivity and call quality issues for work-from-home agents. …
Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, …
Designed & Built by Granite