Connect Magazine Issue 2

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, a guest article by UC Today journalist Moshe Beauford, providing support to our local communities, as well as other company news and insights, this issue has it all. 


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Blog

What is Round-trip Time and How it Relates to Network Latency?

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a metric that our team often discusses …

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Blog

CX – The ROI of phone number testing

Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return …

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Blog

Revolutionize Your Remote Call Center Operations: Introducing Agent Assure

Agent Assure is a new tool that helps call center managers and IT support teams troubleshoot internet connectivity and call quality issues for work-from-home agents. …

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Blog

Our guide to the best IVR testing strategies to boost your CX game

Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, …

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