Transforming global communications

Keep up to date with the latest from Spearline.   We focus on customer communication, customer experience, and the maintenance of your customer contact ecosystem so that your business can benefit and thrive.

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Why latency matters for business VoIP calls?

Why latency matters for business VoIP calls?

Could latency be costing your business losses in revenue? Read our latest blog post to find out more.

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An interview with Mike Palmer, Spearline's Chief Marketing Officer

An interview with Mike Palmer, Spearline's Chief Marketing Officer

With a background in technical support & operations, a switch to marketing has been an interesting career move for Mike!

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7 ways to improve your customers’ experience on your voice channel

7 ways to improve your customers’ experience on your voice channel

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Here at Spearline, we are always trying to replicate your customers' call experience.

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Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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Cloud telephony is set to reach a value of US$42 billion by 2026

Cloud telephony is set to reach a value of US$42 billion by 2026

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

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New! Introducing our enhanced reporting engine...equipping you with even more intelligence

New! Introducing our enhanced reporting engine...equipping you with even more intelligence

We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

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Never receive a false notification with Spearline alerts

Never receive a false notification with Spearline alerts

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

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We've got you covered for in-country number dialling: 65 countries and counting!

We've got you covered for in-country number dialling: 65 countries and counting!

We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!

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NEW feature alert! Patrick, the virtual test manager

NEW feature alert! Patrick, the virtual test manager

This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.

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Five fun facts about Saint Patrick's Day

Five fun facts about Saint Patrick's Day

It’s St Patrick’s Day here in Ireland on 17th of March.

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Our pick of carriers winning at service quality

Our pick of carriers winning at service quality

There are many factors which can have an impact on audio quality, be a key challenge is transcoding.

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