Automated testing Proactive testing of your global contact numbers

Automated testing allows you to make sure your contact numbers are operational, no matter where they are in the world.

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Core BenefitsDialling in-country, automatically to
improve customer experience and save you time

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Automatically test your global contact numbers with real-time alerts

Run automated testing cycles of high volumes of calls so you’re not sitting around waiting for complaints to reach you

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Uncover your customers' experience in-country

With a physical presence in over 60 countries, ours is the only solution which will replicate your customers’ experience with such large coverage

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Reduce time spent troubleshooting

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

Read more about our test types here

industry benefitsAutomated contact number testing solutions for your industry...

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protect your brand Ensure your customers have a quality experience 

If customers experience poor quality or their call fails to connect, that reflects badly on your business. Gain information on your customers' experience allowing you to take action to protect your brand image.

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Manage your providers and partnersObjectively measure service levels

Benchmark and manage the performance of carriers using our data from millions of tests conducted globally

 

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Take control of your network performanceSwitch from being reactive to proactive

Get to work on fixing issues before your customers even notice, with proactive testing and immediate real-time alerts

 

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Let your customers see how good you are Demonstrate your commitment to a quality customer experience

Evidence your quality service to customers, with independent, internationally-recognised measures of audio quality

 

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Manage your network partnersHold suppliers accountable to SLAs using objective information 

Benchmark and manage the performance of carrier partners using our data from millions of tests conducted globally

 

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Reduce time spent troubleshootingAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

 

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manage change with confidenceBring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business 

 

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Manage your network partners Perform end-to-end testing globally

Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery

 

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REDUCE TIME SPENT TROUBLESHOOTINGAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports and problem recreation capbility allowing your engineers to work on more valuable tasks

 

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CHANGE MANaGEMENT EXCELLENCE Bring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business

 

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APITest numbers from the comfort of your own number management system

An API can take the headache out of managing multiple systems, by allowing you to view and manage Spearline tests and reports from your existing number management system. Download our API factsheet 

 

PROACTIVE TESTING AND MONITORING  Measure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Automated testing Learn more

Spearline's flagship service which supports outstanding voice communications, driving customer satisfaction and loyalty.

Article
Proactively manage your telecoms infrastructure with Spearline alerts

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Jul 01, 2020

Our real-time alerts make you aware of any issues to your phone numbers before your customers are impacted

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Jun 12, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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5 key benefits when testing your numbers with Spearline

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May 28, 2020

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

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Did You Know? You can configure your own SIP trunks and carrier routes

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In this episode of Did You Know - Carl Naysmith, product manager at Spearline explains the SIP Route Tester.

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How Spearline supports its customers with testing their numbers around the world.

How Spearline supports its customers with testing their numbers around the world.

May 27, 2020

Read how Spearline works with some of the world's largest organizations to proactively monitor their numbers.

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CEO update: the impact of COVID-19 on telecommunications

CEO update: the impact of COVID-19 on telecommunications

May 08, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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CEO update: COVID-19's impact on telecoms

CEO update: COVID-19's impact on telecoms

Apr 24, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Apr 23, 2020

New technological improvements are advancing the ecosystem within call centers.

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Apr 16, 2020

Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience

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Voice is the Choice: The Rise of Voice User Interface

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Apr 14, 2020

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Top 5 reasons you need to use VoIP for business

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Apr 09, 2020

Guest writer Nicola Fitchett gives 5 reasons to use VoIP for business.

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How Latency may be a challenge for Networks due to Remote Working

How Latency may be a challenge for Networks due to Remote Working

Apr 07, 2020

With more people working from home and using multiple devices, they can encounter problems due to poor network latency

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Did You Know? You can now test SMS messages

Did You Know? You can now test SMS messages

Apr 06, 2020

Kees Hendrickx explains that you can now test if an SMS message will deliver before you send it to your customer?

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CEO update: COVID-19's continued impact on global telecommunications

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Apr 03, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

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Spearline Podcast Season 2 Ep. 1 - Working From Home

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Spearline’s CMO Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic

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Spearline enhances Argentina cover, adding mobile alongside fixed-line support

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Mar 02, 2020

Argentina is the latest country to join Spearline mobile and is available for immediate testing

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71 countries and counting ... Uganda joins Spearline fixed-line testing!

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Feb 24, 2020

Spearline has secured a certified fixed-line in Uganda and is available for immediate testing.

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Do you know the quality on your phone lines?  Spearline Audio Quality Test Explained

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Feb 19, 2020

Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.

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What can Audio Quality Management do for Business?

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Feb 07, 2020

Institutions that focus on audio quality management give priority to mission-critical customer communication.

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Exciting new developments from Spearline

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Feb 03, 2020

We have a number of key developments happening in 2020 that we’re excited to share with you.

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5 Challenges Your Contact Center Could Be Facing In 2020

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Jan 23, 2020

With Spearline, you can proactively identify these common contact center challenges.

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Modernizing your Contact Center for the Future

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Jan 21, 2020

A modern contact center improves the customer experience delivered by your business.

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Did You Know? Now you can customize your live map view

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Jan 16, 2020

Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view

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Article
Case Study: Can Your Customers Always Connect With You?

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Jan 16, 2020

That one call could be the make or break moment for them, and you don’t want to let your customers down.

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6 New Years Goals For Contact Centers

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With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year.

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How to Deal With Difficult Customers Correctly in Contact Centers

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Jan 07, 2020

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The Spearline Podcast Episode 6 : Here To Stay

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In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline

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Spearline Podcast | Episode 6: #HereToStay

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Dec 18, 2019

This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay

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Can Your Customers Always Connect With You?

Can Your Customers Always Connect With You?

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Can your customers always connect with you? Don't let Dave's situation happen to your customers!

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The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality

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This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan

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Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

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Nov 28, 2019

This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan.

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Article
Proactively prepare your contact center for Black Friday.

Proactively prepare your contact center for Black Friday.

Nov 26, 2019

Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year.

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An interview with Brian Mullins, Software Engineer at Spearline.

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Did You Know? You can create timegroups for automated testing

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Customer Engagement Manager JJ Barry explains how to create timegroups for automated testing.

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An interview with Ola Budak, Technical Solutions Architect at Spearline

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Is your organisation reaping the benefits from API?

Nov 11, 2019

API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own

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October Telecom Conference Coverage 2019

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Nov 06, 2019

Highlights of some of the biggest global Telecoms Conferences

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68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!

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Nov 04, 2019

Spearline has secured a certified fixed line in Nigeria and is available for immediate testing.

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The Spearline Podcast Episode 4 : Development and Artificial Intelligence

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Nov 01, 2019

This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I

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Contact centres face issues like latency and jitter every day without even knowing it’s happening.

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Spearline Podcast | Episode 4: Development and Artificial Intelligence

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This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I.

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A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally

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Oct 29, 2019

An interview with Patrick Lynch, Service Reliability Engineer at Spearline

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Oct 24, 2019

Spearline supports wellbeing at work by offering safe strategies for looking after your agents

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Oct 22, 2019

Surprises can be fantastic and energizing, but for IT professionals not so.

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Spearline Official Opening of Waterford Office October 15 2019

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Oct 22, 2019

On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly.

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Oct 17, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Oct 16, 2019

This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.

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Common Online Conferencing Problems

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Oct 10, 2019

Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead

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Oct 08, 2019

Celebrating a decade of number testing at Spearline

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67 countries and counting... Kenya joins Spearline fixed line testing

67 countries and counting... Kenya joins Spearline fixed line testing

Oct 07, 2019

Spearline has secured a certified fixed line in Kenya and is available for immediate testing.

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Spearline Podcast | Episode 2: Customer focus and CX Day

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Oct 01, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Did You Know? Benchmark visibility of a specific country

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Sep 25, 2019

Junior Tech Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country.

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Sound opinions and the PESQ evolution

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Sep 24, 2019

Our global telecommunications industry grew with opinions at the heart of quality management.  

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The Spearline Podcast Episode 2 : Customer focus and CX Day

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Sep 19, 2019

In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.

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Sep 18, 2019

The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise.

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Sep 17, 2019

Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen.

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Spearline Skibbereen Headquarters Transformation 2019

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Sep 12, 2019

Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland

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Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

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Sep 11, 2019

Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.

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The Spearline Podcast Episode 1 How remote working can benefit your company

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Sep 11, 2019

Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working.

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Article
Contact Centre #Trending

Contact Centre #Trending

Sep 10, 2019

Spearline looks once more at current trends in the contact center industry and where things may be headed in the future.

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Article
The importance of connectivity for remote working in small businesses

The importance of connectivity for remote working in small businesses

Sep 04, 2019

Businesses are embracing remote working but how can they be sure connections are trustworthy and stable?

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Article
Talking Is Easier

Talking Is Easier

Sep 03, 2019

Despite having so many choices in customer engagement, customers still find it easier to talk...

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Video
Did You Know? Custom reporting features on the dashboard

Did You Know? Custom reporting features on the dashboard

Sep 02, 2019

Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard.

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Augmented Reality and the Network

Augmented Reality and the Network

Aug 29, 2019

AR is coming, and it will be built on the telecoms foundation ...

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Article
5 Reasons you need to proactively monitor and test your calls

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Aug 28, 2019

Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...

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Out with the old - phasing out of PSTN/POTS globally by 2030

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Aug 22, 2019

Voice, data, video, and broadcasting companies are now offering customers more services than ever before...

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Article
The VoIP connection: Don’t be jittery with bad audio quality

The VoIP connection: Don’t be jittery with bad audio quality

Aug 19, 2019

Jitter can be a major problem for VoIP, Spearline helps provide the solution.

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Article
Spearline Superticket

Spearline Superticket

Aug 16, 2019

Protect yourself using Spearlines large scale outage alert

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Video
Spearline Official Opening of Office HQ in Skibbereen August 9 2019

Spearline Official Opening of Office HQ in Skibbereen August 9 2019

Aug 15, 2019

On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office.

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Article
Understanding Spearline PDD

Understanding Spearline PDD

Aug 13, 2019

Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers.

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Video
Did You Know? How to view details of issues from the default dashboard

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Aug 12, 2019

Junior Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard.

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Article
The Significance of Customer Effort Scores

The Significance of Customer Effort Scores

Aug 07, 2019

Improve your CES scores by helping your customers find exactly what they want

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Video
What Is Latency? Spearline Latency Test Explained

What Is Latency? Spearline Latency Test Explained

Aug 02, 2019

Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do.

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Article
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Why proactive call monitoring protects your business

Aug 01, 2019

Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!

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Article
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Jul 30, 2019

Problem solving is a critical capability in network teams, but it does not always end in finding root cause.

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Article
66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!

66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!

Jul 22, 2019

We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.

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Article
Will cognitive networks enable better conversations in the future?

Will cognitive networks enable better conversations in the future?

Jul 16, 2019

Can networks self-regulate to ensure quality of experience for voice channels?

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Article
Proactively generate more revenue by answering your customer's needs

Proactively generate more revenue by answering your customer's needs

Jul 11, 2019

Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.

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News
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Whitepaper: Is voice latency impacting your business growth?

Jul 03, 2019

When a customer call suffers a poor connection it is a barrier to good conversation.

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Video
Did You Know? You can view test call performance history

Did You Know? You can view test call performance history

Jun 21, 2019

Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics

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Article
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Mobile matters …. are you testing your numbers across mobile networks?

Jun 20, 2019

It's never been more important to ensure your numbers are working across mobile networks.

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Article
Why the world’s leading brands are prioritizing in-country number testing?

Why the world’s leading brands are prioritizing in-country number testing?

Jun 18, 2019

In-country number testing replicates your global customers’ experience of dialing your number.

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Article
The Power of Voice Analytics

The Power of Voice Analytics

Jun 13, 2019

Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.

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Article
Proactively detect issues with your telecoms carrier ..… before  a customer is impacted

Proactively detect issues with your telecoms carrier ..… before a customer is impacted

Jun 05, 2019

If you have a global customer support number and that number goes down, how do you know?

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Article
Are you measuring the performance of your outsourced call center agents?

Are you measuring the performance of your outsourced call center agents?

Jun 04, 2019

Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth.

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Article
Teleworking is happening and it’s changing the employment landscape

Teleworking is happening and it’s changing the employment landscape

May 30, 2019

Remote Agent - Teleworking and Quality of Experience

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Video
Are You A Carrier? Spearline Carrier Inbound Test Explained

Are You A Carrier? Spearline Carrier Inbound Test Explained

May 29, 2019

See how the Spearline Carrier Inbound test works and can help your business create a better customer experience

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Article
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7 ways to improve your customers’ experience on your voice channel

May 08, 2019

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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Article
New country added to mobile testing, “Dobryj den” Ukraine!

New country added to mobile testing, “Dobryj den” Ukraine!

Apr 30, 2019

Here at Spearline, we are always trying to replicate your customers' call experience.

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Article
Are you using CLI for advanced call handling?   Is Caller ID supporting your process?

Are you using CLI for advanced call handling? Is Caller ID supporting your process?

Apr 25, 2019

Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.

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Article
Cloud telephony is set to reach a value of US$42 billion by 2026

Cloud telephony is set to reach a value of US$42 billion by 2026

Apr 18, 2019

Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly

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Video
Call failures.  Are you the last to know?

Call failures. Are you the last to know?

Apr 16, 2019

See how the Spearline testing platform helps you proactively manage your customer voice communication channel.

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Article
Never receive a false notification with Spearline alerts

Never receive a false notification with Spearline alerts

Apr 09, 2019

Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you

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Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence

New! Introducing our enhanced reporting engine...equipping you with even more intelligence

Apr 09, 2019

We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting

more

Article
We've got you covered for in-country number dialling: 65 countries and counting!

We've got you covered for in-country number dialling: 65 countries and counting!

Apr 03, 2019

We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!

more

Video
Are you testing your numbers?

Are you testing your numbers?

Mar 25, 2019

Spearline number testing ensures your critical voice channels support great customer conversations.

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Article
NEW feature alert! Patrick, the virtual test manager

NEW feature alert! Patrick, the virtual test manager

Mar 20, 2019

This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.

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Article
SIP pitfalls and how to avoid them - Call centre tech migrations part 2

SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Jan 22, 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research.

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Article
Moving to the cloud - Call centre tech migrations part 1

Moving to the cloud - Call centre tech migrations part 1

Jan 20, 2019

The migration from on-premises infrastructure to cloud solutions is well underway.

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Article
2018: A year of highlights! Plus, 2019 overview

2018: A year of highlights! Plus, 2019 overview

Jan 03, 2019

A summary of some of the developments and launches in 2018 that are already benefiting our customers.

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Article
So you want to measure audio quality… Is network monitoring the answer?

So you want to measure audio quality… Is network monitoring the answer?

Dec 04, 2018

Audio quality can have a huge impact on customer experience and the performance of your contact centre.

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Article
What are the best ways to measure audio quality in a telecoms network?

What are the best ways to measure audio quality in a telecoms network?

Nov 27, 2018

Poor audio quality often means a customer can’t complete the objective of their call.

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Article
PESQ - What is it and how could it transform your customer experience?

PESQ - What is it and how could it transform your customer experience?

Nov 20, 2018

How do you know how good your audio quality is? Put yourself in your customer’s shoes.

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Article
Our 3 tips to make sure your contact centre is ready for Black Friday

Our 3 tips to make sure your contact centre is ready for Black Friday

Nov 14, 2018

Black Friday is approaching and many of us in contact centre management are understandably nervous.

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Article
The importance of audio quality for contact centres

The importance of audio quality for contact centres

Nov 12, 2018

How could poor audio quality be affecting your how your customers experience your contact centre?

more

Article
Spearline automated testing goes mobile

Spearline automated testing goes mobile

Jun 11, 2018

Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.

more

Article
5 reasons to test your numbers, not just your network

5 reasons to test your numbers, not just your network

May 14, 2018

Calling contact centres… 5 reasons to test your numbers not just your network.

more

Article
Spearline Testing Support - the workmate you've always wanted!

Spearline Testing Support - the workmate you've always wanted!

Apr 20, 2018

At Spearline, we understand that saving time is a crucial aspect of running a successful business.

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Article
How many of your customer-facing numbers are failing?

How many of your customer-facing numbers are failing?

Apr 18, 2018

You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?

more

Article
5 benefits of testing your contact numbers with Spearline

5 benefits of testing your contact numbers with Spearline

Apr 18, 2018

We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.

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Webinar
Is your telecom performance dead in the water?

Is your telecom performance dead in the water?

Apr 02, 2018

Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.

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Article
2017 Year in Review

2017 Year in Review

Jan 23, 2018

The past twelve months have been busy here at Spearline.

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Article
New Product Releases for 2018

New Product Releases for 2018

Jan 23, 2018

Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.

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Article
7 Benefits of Number Testing

7 Benefits of Number Testing

Jul 06, 2017

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

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