Automated testing Proactive testing of your global contact numbers

Automated testing allows you to make sure your contact numbers are operational, no matter where they are in the world.

WATCH VIDEO BOOK A DEMO 

 

Core BenefitsDialling in-country, automatically to
improve customer experience and save you time

description

Automatically test your global contact numbers with real-time alerts

Run automated testing cycles of high volumes of calls so you’re not sitting around waiting for complaints to reach you

description

Uncover your customers' experience in-country

With a physical presence in over 60 countries, ours is the only solution which will replicate your customers’ experience with such large coverage

description

Reduce time spent troubleshooting

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

Read more about our test types here

industry benefitsAutomated contact number testing solutions for your industry...

description

protect your brand Ensure your customers have a quality experience 

If customers experience poor quality or their call fails to connect, that reflects badly on your business. Gain information on your customers' experience allowing you to take action to protect your brand image.

description

Manage your providers and partnersObjectively measure service levels

Benchmark and manage the performance of carriers using our data from millions of tests conducted globally

 

description

Take control of your network performanceSwitch from being reactive to proactive

Get to work on fixing issues before your customers even notice, with proactive testing and immediate real-time alerts

 

description

Let your customers see how good you are Demonstrate your commitment to a quality customer experience

Evidence your quality service to customers, with independent, internationally-recognised measures of audio quality

 

description

Manage your network partnersHold suppliers accountable to SLAs using objective information 

Benchmark and manage the performance of carrier partners using our data from millions of tests conducted globally

 

description

Reduce time spent troubleshootingAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

 

description

manage change with confidenceBring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business 

 

description

Manage your network partners Perform end-to-end testing globally

Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery

 

description

REDUCE TIME SPENT TROUBLESHOOTINGAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports and problem recreation capbility allowing your engineers to work on more valuable tasks

 

description

CHANGE MANaGEMENT EXCELLENCE Bring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business

 

description

APITest numbers from the comfort of your own number management system

An API can take the headache out of managing multiple systems, by allowing you to view and manage Spearline tests and reports from your existing number management system. Download our API factsheet 

 

PROACTIVE TESTING AND MONITORING  Measure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Automated testing Learn more

Spearline's flagship service which supports outstanding voice communications, driving customer satisfaction and loyalty.

Article
CEO update: COVID-19's continued impact on global telecommunications

CEO update: COVID-19's continued impact on global telecommunications

Apr 03, 2020

At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

more

Video
Spearline Podcast Season 2 Ep. 1 - Working From Home

Spearline Podcast Season 2 Ep. 1 - Working From Home

Mar 26, 2020

Spearline’s CMO Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic

more

Article
Spearline enhances Argentina cover, adding mobile alongside fixed-line support

Spearline enhances Argentina cover, adding mobile alongside fixed-line support

Mar 02, 2020

Argentina is the latest country to join Spearline mobile and is available for immediate testing

more

Article
71 countries and counting ... Uganda joins Spearline fixed-line testing!

71 countries and counting ... Uganda joins Spearline fixed-line testing!

Feb 24, 2020

Spearline has secured a certified fixed-line in Uganda and is available for immediate testing.

more

Video
Do you know the quality on your phone lines?  Spearline Audio Quality Test Explained

Do you know the quality on your phone lines? Spearline Audio Quality Test Explained

Feb 19, 2020

Our whiteboard video explains how the audio quality test can help you identify issues before your customer do.

more

Ready to get started?

In-country testing for landlines and mobile with no installation.

Book a free demo
or get in touch