Automated testing Proactive testing of your global contact numbers

Automated testing allows you to make sure your contact numbers are operational, no matter where they are in the world.

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Core BenefitsDialling in-country, automatically to
improve customer experience and save you time

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Automatically test your global contact numbers with real-time alerts

Run automated testing cycles of high volumes of calls so you’re not sitting around waiting for complaints to reach you

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Uncover your customers' experience in-country

With a physical presence in over 60 countries, ours is the only solution which will replicate your customers’ experience with such large coverage

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Reduce time spent troubleshooting

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

Read more about our test types here

industry benefitsAutomated contact number testing solutions for your industry...

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protect your brand Ensure your customers have a quality experience 

If customers experience poor quality or their call fails to connect, that reflects badly on your business. Gain information on your customers' experience allowing you to take action to protect your brand image.

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Manage your providers and partnersObjectively measure service levels

Benchmark and manage the performance of carriers using our data from millions of tests conducted globally

 

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Take control of your network performanceSwitch from being reactive to proactive

Get to work on fixing issues before your customers even notice, with proactive testing and immediate real-time alerts

 

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Let your customers see how good you are Demonstrate your commitment to a quality customer experience

Evidence your quality service to customers, with independent, internationally-recognised measures of audio quality

 

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Manage your network partnersHold suppliers accountable to SLAs using objective information 

Benchmark and manage the performance of carrier partners using our data from millions of tests conducted globally

 

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Reduce time spent troubleshootingAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

 

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manage change with confidenceBring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business 

 

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Manage your network partners Perform end-to-end testing globally

Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery

 

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REDUCE TIME SPENT TROUBLESHOOTINGAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports and problem recreation capbility allowing your engineers to work on more valuable tasks

 

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CHANGE MANaGEMENT EXCELLENCE Bring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business

 

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APITest numbers from the comfort of your own number management system

An API can take the headache out of managing multiple systems, by allowing you to view and manage Spearline tests and reports from your existing number management system. Download our API factsheet 

 

PROACTIVE TESTING AND MONITORING  Measure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Automated testing Learn more

Spearline's flagship service which supports outstanding voice communications, driving customer satisfaction and loyalty.

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What Is: PESQ?

What Is: PESQ?

Jun 04, 2020

What is PESQ? Spearline explains how it can transform your customer experience.

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5 key benefits when testing your numbers with Spearline

5 key benefits when testing your numbers with Spearline

May 28, 2020

The key benefits of testing Toll and Toll-Free numbers with Spearline software.

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Video
Did You Know? You can configure your own SIP trunks and carrier routes

Did You Know? You can configure your own SIP trunks and carrier routes

May 27, 2020

In this episode of Did You Know - Carl Naysmith, product manager at Spearline explains the SIP Route Tester.

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Article
How Spearline supports its customers with testing their numbers around the world.

How Spearline supports its customers with testing their numbers around the world.

May 27, 2020

Read how Spearline works with some of the world's largest organizations to proactively monitor their numbers.

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4 signs that a contact center needs to upgrade

4 signs that a contact center needs to upgrade

May 21, 2020

How do you know when a contact center needs to upgrade?

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Ready to get started?

In-country testing for landlines and mobile with no installation.

Book a free demo
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