Automated testing Proactive testing of your global contact numbers

Automated testing allows you to make sure your contact numbers are operational, no matter where they are in the world.

WATCH VIDEO BOOK A DEMO 

 

Core BenefitsDialling in-country, automatically to
improve customer experience and save you time

description

Automatically test your global contact numbers with real-time alerts

Run automated testing cycles of high volumes of calls so you’re not sitting around waiting for complaints to reach you

description

Uncover your customers' experience in-country

With a physical presence in over 60 countries, ours is the only solution which will replicate your customers’ experience with such large coverage

description

Reduce time spent troubleshooting

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

Read more about our test types here

industry benefitsAutomated contact number testing solutions for your industry...

description

protect your brand Ensure your customers have a quality experience 

If customers experience poor quality or their call fails to connect, that reflects badly on your business. Gain information on your customers' experience allowing you to take action to protect your brand image.

description

Manage your providers and partnersObjectively measure service levels

Benchmark and manage the performance of carriers using our data from millions of tests conducted globally

 

description

Take control of your network performanceSwitch from being reactive to proactive

Get to work on fixing issues before your customers even notice, with proactive testing and immediate real-time alerts

 

description

Let your customers see how good you are Demonstrate your commitment to a quality customer experience

Evidence your quality service to customers, with independent, internationally-recognised measures of audio quality

 

description

Manage your network partnersHold suppliers accountable to SLAs using objective information 

Benchmark and manage the performance of carrier partners using our data from millions of tests conducted globally

 

description

Reduce time spent troubleshootingAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

 

description

manage change with confidenceBring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business 

 

description

Manage your network partners Perform end-to-end testing globally

Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery

 

description

REDUCE TIME SPENT TROUBLESHOOTINGAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports and problem recreation capbility allowing your engineers to work on more valuable tasks

 

description

CHANGE MANaGEMENT EXCELLENCE Bring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business

 

description

APITest numbers from the comfort of your own number management system

An API can take the headache out of managing multiple systems, by allowing you to view and manage Spearline tests and reports from your existing number management system. Download our API factsheet 

 

PROACTIVE TESTING AND MONITORING  Measure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance benchmarking

Set and achieve quality goals based on historical performance and on benchmarked indicators

Read more about our test types here

Automated testing Learn more

Spearline's flagship service which supports outstanding voice communications, driving customer satisfaction and loyalty.

Article
Never assume your Global Contact Numbers are always working

Never assume your Global Contact Numbers are always working

Aug 13, 2020

Your phone lines are one of your most important assets. It's time to be proactive.

more

Article
Minimizing Jitter for VoIP calls

Minimizing Jitter for VoIP calls

Aug 06, 2020

While VoIP has many important aspects, one of the most widespread problems that it faces is Jitter.

more

Article
Stay Proactive With Spearline.

Stay Proactive With Spearline.

Jul 30, 2020

Ensuring your customers have an excellent call experience.

more

Article
The necessity of monitoring your global contact center networks

The necessity of monitoring your global contact center networks

Jul 21, 2020

When a contact center includes network monitoring as part of their program, they can avoid issues easily.

more

Article
Connect Magazine Issue 2

Connect Magazine Issue 2

Jul 17, 2020

Enjoy the next edition of Spearline's Connect Magazine!

more

Ready to get started?

In-country testing for landlines and mobile with no installation.

Book a free demo
or get in touch