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Voice Assure In-country

Perform global toll and toll-free number testing from anywhere in the world. This can be used to keep an eye out for phone line outages as well as any changes in call quality that might have an impact on your clients, agents, salespeople, or conference participants.

analytics

Introduction to Voice Assure In-country

The Voice Assure In-country platform provides our user base with global inbound and outbound line testing capabilities. But what does this mean? With Spearline, you …

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Voice Assure In-country

Getting Started with Voice Assure In-country

When first starting with Voice Assure In-coutry there are a few steps you should follow to get the most out of the platform.

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Voice Assure In-country

Dashboards

The dashboards module contains many different dashboards for all of Spearline’s testing. Spearline provides all users with three preloaded dashboards, which are used for reporting. …

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Voice Assure In-country

Number Management

All number information is entered or accessed via the numbers module.

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Voice Assure In-country

Time Groups

Time groups decide the testing frequency and the days on which tests should run. The Time Groups page is where you can search, view, add, …

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dashboards

Reporting

Schedule reports based on your testing results to send to yourself or your operations teams. The reporting module is used for scheduling your dashboards to …

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analytics

Schedule a Report

Schedule a report containing your test results.

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Voice Assure In-country

Add Number – Enterprise/Contact Center

How to add an enterprise or contact center number to the testing platform.

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schedule

Add a Time Group

How to add a Timegroup (time constraints).

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Voice Assure In-country

IVR Traversal

Automatically navigate through Interactive Voice Response systems using IVR traversals.

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interactive voice response

Add Inbound IVR

How to add an IVR traversal for inbound call tests.

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conference

Add Number – Conference

Note: To complete this task, you will need to have at least one IVR Traversal and one Time Group created. If you have already created these requirements, …

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