FAQ

A connection test will dial your phone number from a Spearline in-country server to check for connection-related issues. Once connected, it will immediately hang up …

We’ve compiled the following steps to guide you through how to set up SIP trunks on the Spearline platform. Contact your Spearline Customer Engagement Manager …

Whereas latency measures delays to VoIP calls, jitter measures latency variance within a network. However, setting too large a buffer directly increases the latency of actions on the sender’s side being received by a user, so you need to be careful with the buffer size. 

Latency can be measured in both directions and is quantified in terms of milliseconds (ms). Latency is measured in two ways: One-way latency is the …

Spearline uses DTMF tones to navigate your IVR system to a pre-loaded audio WAV file. This is then measured based on how much the signal …

Spearline uses ISDN signaling to determine if a call has been answered or if there is a connection-related issue. The Spearline in-country server dials your …

There are several causes for Jitter. Some of the most common causes are: Network Congestion Jitter is generally caused by congestion in the IP network. …

Use Analytics & Grouping together to show even more information. Did you know that by using analytics and the grouping feature, you can create a …

To ensure that your microphone is functioning correctly for Voice Assure Realtime, you will need to have the microphone enabled, as this is a requirement …

Redial numbers using Voice Assure Realtime. Did you know that you can perform Voice Assure Realtime calls right from within your Dashboards? How to place …

The Spearline latency test replicates your customers’ call flow allowing you to quantify the amount of latency your customers’ experience. The test allows you to …

Voice Assure Realtime allows you to switch between PSTN (fixed line) and GSM (mobile) testing easily. All you need to do is select GSM from …