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FAQ

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Please read our FAQ section so you can find answers to our most frequently asked questions regarding Spearline products.

What is a connection test?
How do I reduce Jitter?
How is latency measured?
How do audio quality tests work?
How do connection tests work?
What causes Jitter?
How can I get insights into each country’s performance?
How do I resolve microphone issues on Voice Assure Realtime?
My automated tests are failing. What can I do?
How does Spearline measure latency?
Is mobile testing available on Voice Assure Realtime?
What are the different Jitter Types?
What is PESQ?
What is an audio quality test?
What does the SIP Route Tester measure?
When should you test connection?
How does latency testing work?
How do I see the CLIs used for automated tests?
Can you view details of issues from the default dashboard?
How does the SIP Route Tester work?
Are there any restrictions on Voice Assure Realtime testing?
Did You Know? There are custom reporting features on the dashboard
What are the effects of Latency?
What does an agent response test measure?
Did You Know? You can create timegroups for automated testing
What is Fax Assure?
How do I set up a Fax Assure Test?
Can I add and remove columns from my dashboard?
What is Voice Assure?
What is Voice Assure Realtime?
What is SMS Assure?
What is the longest call duration on Voice Assure Realtime?
Is there a different price rate to test numbers across mobile networks compared to landlines?
How do I know what user permissions I have been given?
What are number restrictions?
What format are call recordings provided in?
What are the criteria for importing numbers to the platform?
How do I import numbers?
How do I export numbers?
How do I check which timezone the platform is set to?
Can I restrict user access to the Voice Assure platform?
I’m having issues logging in. Can you help?
My campaign did not run. Can you help?
I am unable to load the dashboard when I am using Internet Explorer. Can you help?
Where can I add new users?
What are the password parameters?
What does a connection test measure?
What does an audio quality test measure?
What are the benefits of conference testing?
How do conference call forward tests work?
How does an agent response test work?
How do I set up a conference test?
What are the benefits of connection testing?
How does the Fax Assure Test Work?
What does the Fax Assure test measure?
How do I set up an Agent Response Test?
What are the benefits of agent response testing?
Where can I find the CLI’s that are used on manual tests?
Can I test my numbers over mobile networks?
What countries does Spearline have coverage in?
How do I change my password?
Can I move the columns on my dashboards?
What are the requirements for audio quality testing?
What is latency?
What is Echo Cancellation?
Why didn’t I get my “Reset Password” email?

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