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In-country testing from landlines and mobile with no installation

Using inbound and outbound tests we provide insights, alerts and market intelligence to improve your customers' experience.

We work with world's greatest brands

Large Enterprise Mastercard

Mastercard and many others in the payment cards and financial services space leverage the power of Spearline services to grow their business.

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Unified Communications Zoom Video Communications

See how Zoom ensures that its service offering consistently delivers high quality to users.

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Unified Communications Arkadin

Hear about how Arkadin's proactive monitoring of its voice network enables a superior customer experience.

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Large Enterprise MTI Global

MTI help their global customers to create amazing retail experiences, and that requires great communication.

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Proactive testing and monitoring Measure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Audio quality

Replicate your customers’ experience and measure audio quality with objective, industry standards

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience

Performance benchmarking

Replicate the customer call flow and quantify the amount of latency your customers experience

Read more about our test types here

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IN-COUNTRY TESTINGExperience audio exactly as your customers do

With a physical presence in over 60 countries - the only solution replicating your customer’s experience with such large coverage.

Coverage Map

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BOTH LANDLINE & MOBILETest calls to and from both landlines and mobile

We can test through PSTN (traditional landlines) and mobile, replicating your customers' experience from their country and method of calling.

Test Types

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NO INSTALLATIONCloud-based platform means no physical installation required

Our cloud-based platform means no physical infrastructure and limited effort at your end.  Plus, with our worldwide coverage through our own proprietary infrastructure, testing can be enabled in minutes.

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Arnie Chencinski

"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."

Arnie Chencinski, Senior Voice Network Engineer Zoom Video Communications

Rosie Scott

"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."

Rosie Scott, PGI Director of Vendor Management - EMEA PGI

Talat Yalcinsoy

"We can honestly say our customers are experiencing a better audio quality due to constant monitoring and line improvements."

Talat Yalcinsoy, Contact Centre Manager  MTI Global

Gregor Rennie

"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."

Gregor Rennie , EMEA Carrier Account Manager, West Unified Communications

Pierre-Baptiste Béchu

"We used the Spearline API since day 1. It was a way for us to better analyze test results and do correlations that are centered on our business and user cases"

Pierre-Baptiste Béchu, Tech Co-Founder Aircall

Ready to get started?

In-country testing for landlines and mobile with no installation.

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