We provide communications quality assurance tools
Our quality assurance platform proactively monitors critical business telecommunications services, allowing you to optimize your customer experience leading to business growth.
We work with THE world's greatest brands
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Proactive testing and monitoring Measure what matters
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards
Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues
Touch tone
Check if DTMF (touch tones) are failing for your customers
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience
Performance benchmarking
Set and achieve quality goals based on historical performance and on benchmarked indicators
IN-COUNTRY TESTINGExperience audio exactly as your customers do
With a physical presence in over 70 countries - the only solution replicating your customer’s experience with such large coverage.
BOTH LANDLINE & MOBILETest calls to and from both landlines and mobile
We can test through PSTN (traditional landlines) and mobile, replicating your customers' experience from their country and method of calling.
NO INSTALLATIONCloud-based platform means no physical installation required
Our cloud-based platform means no physical infrastructure and limited effort at your end. Plus, with our worldwide coverage through our own proprietary infrastructure, testing can be enabled in minutes.
"I now see objective voice quality PESQ scores on every number we test - visibility I didn't have before we started Spearline. "
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."
"Spearline has been a tremendous partner, enabling us to provide more proactive early detection services, associated with international line incidents that enable a more proactive approach to resolving customer line quality issues in various countries throughout the world. "
"Spearline monitoring enables us to proactively manage the service availability of our globally dispersed customer contact numbers. In the event of a service interruption, Spearline's alerts notify our regional NOC teams in real time, with call detail records included to expedite the mean time to restore service. "
"Since we started working with Spearline we have found them to be a tremendous partner. Undergoing several large migration and restructuring projects for our communication systems, we utilized Spearline’s automated monitoring features to transform from a mostly reactive approach to a proactive one."
"Spearline offers a quicker detection of issues and faster turnaround times that require less human resources."
Ready to get started?
In-country testing for landlines and mobile with no installation.
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