We work with world's greatest brands
Large Enterprise Mastercard
Mastercard and many others in the payment cards and financial services space leverage the power of Spearline services to grow their business.
Unified Communications Zoom Video Communications
See how Zoom ensures that its service offering consistently delivers high quality to users.
Unified Communications Arkadin
Hear about how Arkadin's proactive monitoring of its voice network enables a superior customer experience.
Large Enterprise MTI Global
MTI help their global customers to create amazing retail experiences, and that requires great communication.
Enterprise Aircall
Bringing a proactive approach to service management which maximises the quality of customer conversations.
Proactive testing and monitoring Measure what matters
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Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer
Audio quality
Replicate your customers’ experience and measure audio quality with objective, industry standards
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Post dial delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues
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Touch tone
Check if DTMF (touch tones) are failing for your customers
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Latency
Replicate the customer call flow and quantify the amount of latency your customers experience
Performance benchmarking
Replicate the customer call flow and quantify the amount of latency your customers experience
IN-COUNTRY TESTINGExperience audio exactly as your customers do
With a physical presence in over 60 countries - the only solution replicating your customer’s experience with such large coverage.
BOTH LANDLINE & MOBILETest calls to and from both landlines and mobile
We can test through PSTN (traditional landlines) and mobile, replicating your customers' experience from their country and method of calling.
NO INSTALLATIONCloud-based platform means no physical installation required
Our cloud-based platform means no physical infrastructure and limited effort at your end. Plus, with our worldwide coverage through our own proprietary infrastructure, testing can be enabled in minutes.
"Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run."
"Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions."
"We can honestly say our customers are experiencing a better audio quality due to constant monitoring and line improvements."
"The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues."
"Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction."
Ready to get started?
In-country testing for landlines and mobile with no installation.
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