Make every
a faultless experience.
Guarantee a better customer experience by testing, monitoring, and benchmarking your voice or video-based communications across WebRTC, VoiP, Fixed-line, or Cellular networks.
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Testing, monitoring, and support for the full lifecycle of your WebRTC application.
Configure custom metrics, receive timely alerts, review reports, and analyze cases as they occur.
Tools available with testRTC
qualityRTC
Optimized Support
Reduce handling time of connectivity and quality issues for your users
Monitor and verify your global toll and toll-free numbers.
Proactively test and monitor critical aspects of any line, from any device, almost anywhere in the world.
Always-on, automated call testing.
Global in-country Testing
Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.
Measure and test what matters
North American interstate testing
Understand your customers’ experience across the USA and Canada, with automated call testing.
Diagnose and escalate
Real-time troubleshooting
Test the critical elements of call quality on-demand, from over 80 countries around the world.
Map an entire IVR system and verify that the audio prompts are playing as they should be
Spearline’s IVR system tester gives you a set of tools to automatically map an entire IVR system and verify that the audio prompts played at each stage of a call flow are playing correctly, and applying the expected audio.
A visual flow chart of all paths present on an IVR.
IVR Mapping
Initiates automated calls that will crawl through an entire IVR system and present a complete map of all possible journeys and endpoints.
Transcribe all audio captured on each path of the IVR
IVR Transcription
Provides English transcriptions of all audio heard at each node of the IVR and presents a complete map illustrating at which point on the IVR that each prompt was present.
Access audio recordings at every node of the IVR
Audio Capture
Provides links to all audio heard at each node of the IVR and presents a complete map illustrating at which point on the IVR each audio prompt was present.
Solve quality and connectivity issues quickly for your remote agents
Spearline’s Agent Assure is a self-service agent network test and guidance solution that allows agents to swiftly diagnose networking and connection issues within their home environments, guiding them to the root cause of the issue and suggesting practical, actionable solutions.
Tools available with testRTC
qualityRTC
Optimized Support
Reduce handling time of connectivity and quality issues for your users
What people are saying about us
Valuable for all teams
Working within IT or Management? Either way, the Spearline platform is beneficial to all teams. Learn more about its value for your specific role below.
ABOUT SPEARLINE
Spearline’s goal is to bring people together by improving the quality of communications around the world.
We pair useful technology with helpful people, so you can move from reactive to proactive, stressed out to stress free.
Expert insights and resources
24/7 AVAILABILITY
Support that’s here when you need it
Our support team delivers first-class customer support around the clock. We’re here to answer any question and help every step of the way.
“Spearline support has been great - everyone we work with is very responsive and consistently helpful in getting us everything we ask for.”
Arnie Chencinski
Senior Voice Network Engineer at ZOOM
