Spearline's capability and expertise in carrying out tens of millions of tests worldwide gives you real world insights into your toll and toll-free numbers' (TFN) performance. With automated or manual live testing, outage and poor audio quality alerts and real time reporting you need never be in the dark about your numbers’ performance. All tests supported by our 24/7 customer testing support team.
Our tests are carried out within the same country as the TFN with failures reported in real time. Toll and toll-free number testing helps you make continuous improvements to your service quality and shows your customers both internal and external you really care about getting it right.
Easy to use testing platform with no hardware installation required
Scheduled tests and reports with automated failure alerts
Test high volumes of numbers simultaneously
Audio quality scores simulating actual customer experience
Measure what matters
Build a detailed picture of your numbers' performance worldwide, benchmarked against millions of test results
Improve overall performance on an ongoing basis and demonstrate a commitment to quality to your cutomers
With live reporting and automated alerts, respond to outages and quality issues proactively and manage fixes through testing
Increase usage and ROI through a continuous improvement process with easy to use reporting giving you access to vital KPIs
Customer Use Case
Worldwide monitoring of mission critical toll and toll-free numbers
Our customer maintains dozens of toll and toll-free numbers worldwide for their sales and customer service functions. When we first approached them they were content with the service they provided and were not aware of any major issues or customer complaints with either numbers failing or poor audio quality. We started to test their most important numbers as a proof of concept and were able to identify immediately some audio quality issues in particular countries.
Following our advice our customer was able to work with their carriers on areas where transcoding was leading to quality issues. The numbers were re-tested and showed a 40% increase in audio quality. These numbers are now scheduled for automatic testing as part of our customers overall testing programme and have real time alerts where the quality falls below agreed limits or the numbers fail to work.