Manual Testing
  • Manual test calls are placed from within the same country as the toll or toll free number(TFN) being tested
  • Calls are dialled using Real-Time communication and have 2-way communication
  • Users can send DTMF tones to dial into a conference or check an IVR path flow during a call
  • The results of the test called are reported in the system in real time
  • The entire test call is recorded to playback at any time or to download to a local machine
Fact Sheet

Manual Testing

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How do you troubleshoot your toll and toll free numbers?

Spearline provides a manual testing tool for provisioning and troubleshooting numbers

How It Works
Spearline provides a manual testing tool for provisioning and troubleshooting numbers

Manual Testing 

IVR Paths

Manually Test IVR Paths

Reporting

Access reports on call time, CDR info and failure reasons

Control

Full control and ownership of testing

Features

 

Identify PDD

Identify post dial delay on individual numbers and resolve the issue before it has a chance to impact customer experience.

 

Identify CLI

Spearline can verify that caller ID has been correctly transmitted along the full call path. This allows our customers to ensure optimum efficiency and have full confidence in their telecoms network.

 

Verify DTMF Functionality

Clients can send DTMF tones via the manual testing keypad, allowing them to test any IVR flows during call flow, ensuring customers are navigating to the correct agent.

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