Automated Testing
  • Automated test calls are placed from within the same country as the toll or toll-free number (TFN) being tested
  • Calls are connected to a test audio prompt by enabling an ANI/CLI check or navigating through a hidden IVR option
  • A recorded piece of audio is played during the test call and this piece of audio is measured for quality using an international industry standard measurement scale
  • The result of the test call is reported in the system in real time with automated failure reports generated if required
  • Your audio quality score is benchmarked against millions of similar tests carried out by Spearline
  • The entire test call is recorded for playback at any time
Fact Sheet

Automated Testing

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How do you ensure your contact numbers are generating revenue?

Use automated test cycles to test connectivity and audio quality of toll and toll free numbers and detect issues before your customers do

How It Works
Use automated test cycles to test connectivity and audio quality of toll and toll free numbers and detect issues before your customers do

Automated Testing

Benchmarking

Benchmark carrier performance across different countries

High Volumes

Test high volumes of numbers simultaneously

Real Time Alerts

Proactively reduce MTTR with real time alerting

Features

 

Identify PDD Test

Identify post dial delay on individual numbers and resolve the issue before it has a chance to impact customer experience.

 

Measure Audio Quality

Using the ITU standard, PESQ allows us to remove any ambiguity around reporting and provide customers with a completely objective measurement.

 

Measure both Inbound and Outbound Calls

Replicate customer experience on both inbound and outbound call environments.

 

Identify Latency and Transcoding

CDR info along with test audio forces ownership of carrier issues reducing downtime and holding carriers to SLAs.

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