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3.82% of all tests
FAIL
Poor audio quality
DTMF issues
Other
Connection issues
Number mis- configuration
3.32% of all tests
FAIL
Poor audio quality
DTMF issues
Other
Connection issues
Number mis- configuration

Conferencing Companies

Our industry insights

From millions of tests our data shows that 3.32% of all calls we tested for our conferencing company customers had an associated failure. This information not previously available to our customers helps them fix failures and improve audio quality on a daily basis.

The most common failure is number mis-configuration with the second most common being connection issues. The other main failure issues are listed left. Any of these hidden failures represent potential lost revenue and Spearline Labs test data provide an invaluable tool to increase profitability and manage continuous improvement.

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3.04% of all tests
FAIL
Poor audio quality
DTMF issues
Other
Connection issues
Number mis- configuration

Contact Centres

Our industry insights

From millions of tests our data shows that 3.04% of all calls we tested for our contact centre customers had an associated failure. This information not previously available to our customers helps them fix failures and improve audio quality on a daily basis. The most common failure is connection issues with the second most common being number mis-configuration issues.

The other main failure issues are listed left. Any of these hidden failures can have a serious effect on customer retention and satisfaction and lead to increased call times. Spearline Labs test data provides an invaluable tool to increase profitability and manage continuous improvement.​

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4.35% of all tests
FAIL
Agents not answering
Incorrect IVR Routing
Whisper mis- configuration
Connection Issues
Poor Audio Quality

IVR

Our industry Insights

We have disvovered from the results of millions of tests carried out by us on our customers' IVR pathways, that a massive 4.35% result in failures. The single biggest issue encountered is number misconfiguration, followed by connection issues and poor audio quality. These unseen issues not only affect the customer experience but affect the tracking of marketing campaigns, create inefficiencies in their contact centres and lead to lost revenue opportunities. Spearline Labs automated tests can be configured for any pathway, to facilitate accurate analysis and reporting and to allow customers arrive at solutions quickly and efficiently.

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* Data correct as of March 2016

These companies do

  • Arkadin
  • Avoxi
  • PGI
  • Comoretel
  • Daisy
  • ERT
  • google

A smarter platform

Testing For Better Customer Experiences

Spearline Labs has built an easy to use testing platform for the 21st century. We provide global in-country testing solutions for a wide variety of problems faced by our industry-leading enterprise and carrier customers.

Our testing reveals unknown issues, outages, quality drops and failed calls and helps us to help you improve every day. We also test IVR pathways, False Answer Supervision, Routing, Mobile Roaming and are constantly innovating new solutions for our customers problems every day.

Get Started

  • In-Country Testing Worldwide
  • Automated Reporting And Alerts
  • Dashboard Analytics For Optimum Clarity
  • Benchmarking Against Millions of Tests
  • Improved Return on Investment

We provide insights into your numbers' performance

At your fingertips knowledge of what is happening in your communications network globally
Report
  • Audio Quality
  • Performance at a glance
  • Track over time
  • Average ASR

Global Presence

With local infrastructure in more than 50 countries around the world and growing, 
Spearline Labs gives you a global perspective.
AR Argentina AU Australia AT Austria BE Belgium BR Brazil
BG Bulgaria CA Canada CL Chile CN China CO Colombia
HR Croatia CZ Czech Republic DK Denmark DO Dominican Republic EE Estonia
FI Finland FR France DE Germany GR Greece HK Hong Kong SAR, China
HU Hungary IS Iceland IN India ID Indonesia IE Ireland
IL Israel IT Italy JP Japan KR Korea, Rep. LV Latvia
LT Lithuania LU Luxembourg MY Malaysia MX Mexico NL Netherlands
NZ New Zealand NO Norway PH Philippines PL Poland PT Portugal
RO Romania RU Russian Federation SA Saudi Arabia SG Singapore SK Slovak Republic
SI Slovenia ZA South Africa ES Spain SE Sweden CH Switzerland
TR Turkey UA Ukraine GB United Kingdom US United States VN Vietnam

* Information as of March 2016